As the internet has become an essential part of our lives today, more and more people are using it for their business needs. This includes a vast category of individuals who work with minor to significant calling setups. For instance, call centers. These centers have different campaigns that require reaching out to their existing or potential customers through calls or texts. However, how do these companies call all around the world using just the internet?
Well, what a great era to be alive! A technology known as VoIP is used to achieve it. VoIP is known as Voice Over Internet Protocol, which lets anyone place phone calls using just the internet. Today we have WhatsApp to reach out to our friends and family who live across the globe by using the internet. However, for customers and businesses who do not reveal their phone numbers directly to their service providers, a standard calling technique must be used to ensure the professionalism of a company.
People enjoy using VoIP phone service more than the regular phone today. Do you know why? It is because VoIP has more capabilities than regular analog phones.
What is VoIP?
VoIP is an abbreviation for Voice Over Internet Protocol used to place and receive calls through the internet. VoIP uses your Internet Protocol address, through which computers and devices communicate over the internet. As telephones use digital lines to carry phone calls, VoIP uses the internet connection to offer you an unlimited number of calls over the internet. If you have a trusted VoIP provider, he will be able to get everything done for you. You just need to plug your IP phone in, and you will be all set. These specialized phones have the ability to use high-speed internet connections and establish connectivity.
How does VoIP Work?
If you have doubts about the strength of your internet connectivity, you can use Ethernet cables or skip them otherwise. It is cost-efficient with many advantages over the traditional phone. The VoIP converts your phone calls into data bits and sends them over the internet in small packets. The internet then sends these small information packets to any part of the world in less than a second. It also provides other valuable services like voicemails, call forwarding to a virtual business address, call recording, and more.
Here we have explained the step-by-step procedure of how VoIP works:
- Your phone will connect to your router through LAN (Local Area Network)
- When you dial a number on your telephone, your IP phone will tell your VoIP service provider to call the other party.
- Your VoIP service will establish a call and exchange data packets from your IP phone.
- Lastly, your VoIP phone will convert the digital signals back into the sound that you can hear.
To summarize, the Voice Over Internet Protocol bypasses your telephone company entirely. However, if you have a broadband internet connection, you can use VoIP directly.
Are there any free VoIP services available?
Yes. Thanks to technology upgrades, today, we have many VoIP software and applications available which can help you place and receive calls. The best example of a VoIP service is WhatsApp, Facebook Messenger, Good Duo, etc. However, these services become limited when we are talking about a business setup.
For businesses, here is a list of free VoIP service providers:
- Dailpad Talk
- RingCentral Office
- G2 Storefront
- Ooma Office
- GlobalMeet Collaboration
Choosing the correct type of VoIP service is essential for your business. Before you pick one from the services mentioned above, here is a list of all the qualities that you should look for:
The primary purpose of VoIP is that it can be used from any part of the world, and long as there is an internet connection available. Therefore, before you pick a service provider, check with them if they allow you to access the VoIP service through computers, mobile devices, and personal networks.
The VoIP service that you are using should be able to perform not only when your business grows but also if it scales down. The service should be able to delete, add, or reassign phone numbers and extensions.
Check how easy it is to use, manage and configure. Today VoIP services offer every type of communication like voice, SMS, fax, voicemail, and video meetings that can be accessed from the dashboard of one platform. Ensure that the service you are using is versatile in its usability.
Any software, service, or application that you use for your business means nothing if it does not provide security. Look for a VoIP service that combines high-level security measures like encryptions with cyberattack and malware protection. After all, we are talking about sharing our company’s Internet Protocol – there is no room for risks.