Importance of DEM And The Values Related To Digital Experience Monitoring Tools
4 min read
Digital experience monitoring or DEM will make it possible for you to view the app’s performance issues from a user’s perspective. It will isolate the problems of service performance across the entire delivery chain. Moreover, it will speed up the main cause determination and resolution. Furthermore, you get to optimize the customer journeys and digital transactions.
It is mainly noted as a performance analysis discipline, which will support the optimization of operational experience and the behavior of the digital agent, with service portfolio and application of the enterprises. The users, whether human or digital, can be a proficient mix of external users outside and inside the firewall. The main goal over here is to observe and model users’ behavior as the flow of interactions in the form of the customer journey.
One emerging technology to address:
Right now, DEM can be targeted as one emerging technology that firms are evaluating as a way to simplify user performance issues. It will work on a single solution for gaining insights into various networking tools.
Why is DEM considered to be vital?
DEM is targeted to be a real-time monitoring tool, which will help out the IT operations teams to ensure that the user issues will get migrated quickly. It won’t disrupt the network to the least.
- DEM solutions are going to complement the existing APM and the network performance monitoring and diagnostics tools.
- Together, these sections will provide an end picture, and DEM will do its part of adding some more insights into the user experience.
- These experiences will directly translate into the business outcomes over here. Currently, DEM is considered to be a must-have for every business if you want to win over hearts.
The benefits that go around DEM:
There are various benefits that DEM has in store for the enterprises out there. Learning about those points beforehand will actually help you to understand the norms well.
Procuring one user-centric view of what is actually going to transpire is a good call to address around here. It will help you to answer multiple questions like how the endpoint is performing, what applications are currently in use, how well the apps are performing, and so on.
- You get to isolate the issues, which are otherwise hampering the performance level. It starts with determining whether it is the device of the end-user or the application’s network over here.
- DEM will often help you to prioritize the issues for remediation, depending on where you might want to get the biggest bang for your current buck over here.
From the recent statistics, it can be clearly stated that DEM is growing at a compound annual growth rate within double digits. This growth is enough to prove the importance that DEM holds in enterprise-based digital transformation initiatives. Along with that, by automating and streamlining the digital process with the minimalistic impact on UX, businesses get the chance to operate more securely and in an efficient manner.
The proper use of the DEM tools:
If you check out the world of the internet, you will come across multiple digital experience monitoring tools to work with. Therefore, it becomes important for you to formulate the best DEM strategy and then evaluate the experience-based monitoring tools. For that, you might want to ask some questions beforehand.
- How long will it actually take before you can easily look into delivering the best results?
- How can DEM address some new converged SASE and SD-WAN architecture to be a part of the user to application-based delivery chain?
- Do you have the power to consolidate the current tools for enjoying a greater operational efficiency level?
- How much extra instrumentation will you need to cover your task with ease?
- Do you think that your chosen solution is cloud-based or appliance-based?
Once you get answers to these questions, you will end up selecting the best solution to improve the end-user experience. It can further simplify the challenges that most of the IT operation teams face.
DEM can further help in complementing security:
With most firms shifting their security and network architecture to the cloud, balancing the smooth digital experience with that of security enforcement will be one constant struggle. Whenever security impacts the user experience by streaming downtime, renders applications inaccessible, and more, users will often find ways to bypass the security enforcement.
When the remote connection seems seamless and easy to use, it will improve the complete digital experience. Even the employees will start using it to improve the overall security of the firm. It does that by keeping users on the sanctioned devices and then focusing on only those services that the firm can control.
The products that feature DEM capabilities will end up bridging the gap between security teams and networks by addressing both challenges through one solution.
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