Factors That Make A Desktop As A Service Provider
DaaS service is a solution that remotely deploys your desktops on the cloud, centralizing your entire infrastructure. It is a user-friendly deployment that is controlled, managed, and maintained by a DaaS provider.
Ideally, the DaaS service offers you a range of benefits, such as :
- Cost-effectiveness, long-term desktop usage, and scalability
- Security, multi-factor authentication, and access control
- Backup support and disaster management
- Managed IT infrastructure, upgrades, OS patching, maintenance
- 99% uptime
However, we receive all these benefits when we have the right cloud VDI provider to support us. For example, a Desktop as a Service provider can’t offer us 95% or higher uptime without appropriate server redundancy. When you sign-up or subscribe for service with a low uptime, you face too many disruptions, ruining your experience.
This post has discussed factors that make a cloud VDI provider optimum for your business to eliminate these challenges.
How To Choose a DaaS Provider?
Desktop as a Service provider offers you multi-tenant servers for resource sharing. Your DaaS service is separated from other tenants on these servers through virtual isolation that operates at the backend of cloud VDI infrastructure. With the help of this virtual infrastructural setup, the DaaS provider offers you the power to achieve various tasks seamlessly, such as upgrade software virtually, scale resources, improve performance, balance load, backup data, etc.
Check how you can ensure if you are getting these services from your cloud VDI provider or not:
1. Technical Aptness
The right Desktop as a Service provider should have the right technical competence. They should understand your resource allocation needs, based on which the DaaS provider should assist you in creating an adoption roadmap for the cloud.
For instance, the cloud VDI provider should evaluate factors like network connection speed, bandwidth, failover facility, load balancing, BYOD compliance, remote access, etc. Essentially, your provider should know about virtualization, network topologies, technology support, cloud servers, active directory, and other factors necessary for DaaS service implementation.
This is the most important factor, as, without technical knowledge, there are so many things that could go wrong. For example, you won’t get enough uptime or seamless scalability.
Therefore, go through the SLAs carefully and discuss these features with your DaaS provider. You should receive outcome-based SLAs.
2. Compatibility
If you are already using a VDI infrastructure, you should ensure that your cloud VDI provider offers compatible environments. This is still true for the workplace desktops of your employees as well. Your DaaS service should be similar to your office PCs to help your employees adjust to the model quickly and without any hassle.
If you don’t have this compatibility, it can become taxing to train employees, improve configuration over time, and reduce challenges related to data migration.
3. Backup and Recovery Support
DaaS providers set up various remote and redundant servers. This is to say that Desktop as a Service provider creates more than one server in multiple places. All these servers are isolated from one another, not virtually but physically. This isolation helps redundantly store data on the cloud data center and recover it in times of disaster.
If you are working with a VDI centralized server in the same city or location that has suffered a disruption, you can lose your data. The cloud VDI provider should be able to set up a backup server on multiple isolated data centers. So, even if one data center suffers a disruption, many others respond and help you recover your data.
In this way, the DaaS service is your contingency plan; it helps you recover data and start working even in the worst-case scenarios.
4. Security
DaaS provider helps you ensure the security of your desktops. In-house, whether you are using VD infrastructure or office desktops, you have to set up the security yourself. This includes TLS 1.3 encryption, multi-factor authentication, and authorized data access.
However, the cloud VDI provider helps you maintain security without implementing any security controls from your end. Your cloud VDI provider should help with the following:
- Multi-factor authentication
- Software firewalls and access control
- TLS 1.3 and 256-bit encryption
- OS patching and upgrading
- Intrusion Detection and Prevention for monitoring
- Physical server monitoring
You should get these DaaS services from a cloud VDI provider (and it should be in your SLA).
5. Uptime
The Desktop as a Service provider should be able to offer you an uptime of more than 95%. While the industry standard for uptime is 99.9% and above, anything above 95% is feasible for small and medium businesses. But, this is given that the downtimes are planned.
If you settle for lower uptime than this because of the DaaS service cost, you will lose many productivity hours.
For example, if you get 90% uptime from a DaaS provider, this means you may face 36 or more hours of downtime in one year. If you keep reducing the uptime, these downtime and disruption hours increase, eventually impacting your productivity.
6. Full Support
The last important factor to consider is support from the team. You should receive optimum guidance for data migration, virtual desktops, resource scaling, and other important factors.
Imagine when the client is waiting for a report, and you have accidentally deleted the file. Now, to recover the file, you need support from the provider, but they are not operating. This will put you in the wrong position.
Hence, we need 24*7 support from a team willing to help you immediately rather than after a few days or hours.
Conclusion
DaaS service facilitates a simple, user-friendly interface for remote working, security, and scalability. You only need to focus on finding the right DaaS provider to receive optimum DaaS services. Therefore, go through the above features, compare different cloud VDI providers, and sign an SLA with the right provider. Don’t forget to clear your doubts and checkonline reviews before signing the contract. If possible, get a free trial to better understand the services of a Desktop as a Service provider.
Bhavleen Kaur is a content writer at Ace Cloud Hosting- a leading DaaS provider with the cheapest DaaS pricing plans. She specializes in writing about VDI, DaaS, cloud technology,cloud-based desktop & likes to know about upcoming technology and trends. In her free time, you can find her reading novels or watching movies.
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